This page sets out the legal framework that governs your account on jili696 — what we require from you, what you can expect from us, and how disputes or questions are handled. Access to this platform depends on local law and is available only where permitted in eligible regions.
Account Eligibility Rules
Policy Scope and Coverage
Your Rights and Requests
Philippines-Applicable Terms
POLICY POSTURE
How These Terms Apply to Your Account
By creating and using an account on jili696, you confirm that you have read these terms and that access is permitted under the laws of your region. We do not accept accounts where local law prohibits participation in online gaming platforms. Eligibility is your responsibility to verify before proceeding. All financial activity on your account — including deposits via GCash, Maya, GrabPay, or InstaPay, withdrawals through PESONet and Bank Transfer, and any transaction records you hold — is subject to these terms. We retain the right to suspend or close an account if we determine that activity conflicts with the stated terms or applicable law. Where the terms are updated, the revised version takes effect from the date it is published on this page. Continued use of the account after a policy update is treated as acceptance of the revised terms. If you do not agree with a change, the correct step is to stop using the account and raise a formal request through the support channel listed below. We aim to respond to all policy-related requests in writing within a reasonable time. Nothing in these terms removes any statutory right you hold under Philippine law.
GCash
GCash deposits fall under our standard transaction terms. Records are visible in your account wallet history after each transaction completes.
Maya
Maya transfers are subject to the same account-level terms. Any query on a Maya transaction should be raised with support and matched to your wallet record.
InstaPay
InstaPay credits are governed by both the platform's transaction terms and the sending bank's own rail rules. Check your account dashboard for the credited amount and timing.
PESONet
PESONet operates on a batch-clearing schedule. Withdrawal requests processed via PESONet are subject to the batch window stated in your account at the time of request.
POLICY SCOPE
What Falls Inside and Outside These Terms
These terms apply to account registration, authenticated account activity, in-platform transactions and content accessed directly through jili696. They do not extend to services outside our direct control, including third-party payment processors or linked networks.
Account Access
All login, registration and account-management activity on jili696 is covered. This includes the creation of your wallet, the verification steps shown in your account, and any changes you make to stored account details through the account settings page.
Transactions
Deposits and withdrawals processed through supported payment rails — GCash, Maya, GrabPay, InstaPay, PESONet, Bank Transfer — are within scope. Transaction records held in your account history are subject to these terms and are your primary reference for any dispute.
Site Content
Game content made available through the lobby, including titles from Habanero, PlayStar, Pragmatic Play and Joker, is covered by these terms in so far as access and fair-use rules are concerned. Game mechanics and prize structures are defined by each studio's own rules, which are shown inside the game itself.
Third-Party Services
Payment processors, mobile wallet providers and banking networks operate under their own terms. Where a dispute arises between your bank or wallet provider and this platform, each party's terms apply independently. We are not liable for delays or decisions made by third-party rails.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have several practical options for managing your account in line with these terms. To review your transaction history, open your account dashboard after login — every deposit, withdrawal and transfer record is listed there with timestamps and method details, including GCash, Maya and Bank Transfer entries. If you need to correct stored information such as your registered name, contact email or linked payment method, the account settings page shows the fields available for editing and the verification steps required to confirm each change. For questions about how your data is handled, or to raise a concern about a specific policy clause, you can contact the support team directly through the channels listed on this page. We keep a written record of every policy inquiry and will respond to you at the contact address registered to your account. Requesting a copy of the data we hold is handled through the same support channel — state clearly in your message that you are making a data-access request, and we will process it in line with applicable law.
Review Records
Your full transaction history is available in the account dashboard after each login. Filter by date or method — GCash, Maya, Bank Transfer — to locate specific entries. This is the primary record for any query.
Correct Account Details
Name, contact email and linked payment details can be updated through account settings. Each change requires verification through the steps shown on that screen. We do not process corrections submitted outside the account interface without additional identity confirmation.
Raise a Policy Question
Send your query through the support contact listed in the section below. Include your account reference and the specific clause or transaction you are asking about. We keep a written log and reply to the registered contact address.
Request Your Data
To ask for a copy of the personal data we hold against your account, send a written request through support. State it clearly as a data-access request. Processing follows applicable Philippine law and the timeline is confirmed in our reply.
CONTACT PATHS
How to Reach Us on Policy Matters
Policy questions, account-correction requests and formal legal inquiries should be directed through one of the contact paths below. For faster resolution, include your account reference number and describe the specific issue in your first message — this avoids back-and-forth and lets us locate the relevant record in your account history.
Live Chat Support
Use the live chat widget on jili696 to reach the support team directly. Suitable for account questions, transaction clarifications and policy queries where a prompt exchange helps. Have your account details ready when you start the chat.
Email Support
Written policy questions, formal data requests and account-correction submissions can be sent by email. Use the address shown in the Contact section of your account settings. We respond to the registered email address on your account.
Account Help Centre
The Help Centre accessible from your account dashboard covers common policy questions, transaction record steps and account-management actions. Check there first for documented answers before raising a support ticket.
DATA AND SECURITY
How We Handle Data, Cookies and Account Security
We collect only the information needed to operate your wallet and comply with applicable law. Data is not sold to third parties. Your transaction records — deposits via GCash, Maya, GrabPay, InstaPay, and withdrawals via PESONet or Bank Transfer — are retained for the period required under applicable regulations, after which they are deleted or anonymised in line with our internal retention schedule.
Data Handling
Account registration data and transaction records are held on servers subject to access controls. We process your information only for account operation, fraud prevention and compliance with applicable Philippine law. You can request a summary of held data through the support email.
Cookies
We use session cookies to keep your account authenticated during a browsing session and analytics cookies to understand how the platform is used. No advertising network cookies are placed without your consent. Cookie preferences can be adjusted through your browser settings.
Account Security
Your account password and linked e-wallet credentials — GCash, Maya, GrabPay — should never be shared with anyone. We will not ask for your password via chat or email. If you suspect unauthorised access, change your password immediately using the account settings page and contact support.
Retention and Deletion
We keep your account data for as long as the account is active and for the period required after closure under applicable regulations. Once the retention period ends, records are removed from our systems. To request early deletion of non-mandatory data, raise a written request through support.
POLICY QUESTIONS
Frequently Asked Questions About These Terms
The questions below cover what Philippines-based account holders ask most often about legal terms, data rights and account policy on jili696.
Who do these legal terms apply to?
These terms apply to any person who creates or uses an account on jili696. Access is available only where local law in your region permits participation. By using the platform, you confirm that eligibility requirements are met on your side.
Can I use GCash or Maya and still be covered by these terms?
Yes. All transactions made through GCash, Maya, GrabPay, InstaPay, PESONet or Bank Transfer are within the scope of these terms. Your account dashboard holds the transaction record, and any dispute about a specific transfer is handled through the support contact listed on this page.
How do I request a copy of the data held on my account?
Send a written request to the support email shown in your account settings. State clearly that it is a data-access request and include your account reference. We will confirm receipt and process the request in line with applicable Philippine law within a reasonable period.
What happens if these terms are updated?
The updated version is published on this page with a revised effective date. Continued use of your account after the update date is treated as acceptance. If you disagree with a change, stop using the account and contact support to raise a formal query or request account closure.
How do I correct a mistake in my account details?
Open the account settings page after login. The fields available for editing are shown there, along with the verification steps needed to confirm each change. Corrections submitted outside the account interface may require additional identity confirmation before we can process them.
Are game content rules from Habanero, Pragmatic Play or other studios covered here?
These terms cover your access to game content and fair-use obligations on your side. The mechanics, prize structures and bonus round rules for each title from studios such as Habanero, PlayStar, Pragmatic Play and Joker are defined within the game itself and are the studio's own responsibility.